I went to Appliances Direct, branch to purchase a TV. The sales woman seemed very helpful initially. I selected a Samsung TV graded as Grade A, Refurbished and was informed by the sales woman that this produce was 'box opened' only, no faults and no actual refurbishment, only graded this was due to it being 'box opened'. However when i viewed the product I observed faults to the TV, the frame of the screen was coming away at the bottom, it looked like it had been dropped. I addressed my concern with the guys who were in the warehouse responsible for getting and show me the TV. They advised that the sales people basically, tell you what they want for the sale! I addressed this issue with the sales woman and also with the manager, the woman acknowledged that she had told me incorrect information and both her and the manager were very defensive. The whole set up it DODGY and I would certainly not go back and would NOT recommend Appliances Direct.