I purchased a Belling cooker on 22 November 2016. I only first went to use the grill on Saturday 28th January 2017. The grill made an exploaded giving a lound bang sound. It gave Carbon Monoxide Emissions (poison) and set off my Carbon Monoxide alarm. (I strongly advice everyone to install one in their properties). My 86 year old mother in law is connected with the homecare team who repeated asked us to open windows and doors and stand outside. They immediately sent a registered National Grid engineer within half an hour. On arrival the engineer discovered Carbon Monoxide emissions on his detector. So he had to make my property safe. He disconnected my gas supply from the mains and advised I should get a Gas Safe Engineer to inspect my 2 gas appliances in my property. I have a boiler that is a gas appliance and this new Belling cooker that I purchased from Appliances Direct. Well baring in mind last weekend was very cold and I have children and an elderly leaving with me my house had no central heating for 48 hours. Anyway the boiler was re-instated because all the checks proved its fit for purpose and safe from Carbon Monoxide. He had to disconnect my cooker and gave me a certificate to say this cooker is not safe. I raised my complaint with Appliances Direct but all they did was send a Belling engineer over five days later. This engineer carried out his checks at 6pm in the evening leaving myself and my family to further poison emissions. I suffered with headaches and fealt faint. But they did not show any empathy to me or my health conditions namely Diabetes and high blood pressure. The engineer took a further 48 hours to compile his report and after consulting his (apparently) area manager called me later then the agreed time only to say he needs to check the CO2 emissions coming from the cooker and gave me a further week later date. Personally this is damaging customer service and disappointing after care. Oh he also lied saying that he has left my cooker Re-instated - this is not true its still disconnected. Appliances direct are passing the book and refuse to give me an exchange or refund. Where do I go from here I am left at a dead end. I am so appualed that having the Consumers Rights Act 2015 how retailers and manufacturers can get away with treating their customers in such a way. I am left 11 days today and counting with no cooker to use, so no healthy balanced meals for my family and I. Its knocked my confidence in buying anything anymore, and a distressed 86 year old. How could they do this, #Appliances Direct selling UNSAFE Cookers... Protect youselves people. Very bad service and unsafe products..