I bought a dehumidifier and as soon as i switched it on it was making a loud rattling noise i contacted them straight away it took days for them to reply at first they said did i want a discount i said no its not working i cant use it so they started asking for more details pictures etc i told them its a noise problem not visual then they told me to return it which i did as a engineer was going to look at it days went by and i emailed to see what was happening all they said was someone will contact me 12 days later i emailed again only to be told that the engineer didnt find a fault so i can have it returned or have a refund with money deducted so they can put it back on the shelf so now im going to report them as i took a recording of it and theres no mistaking its faulty would NEVER buy from these again im surprised there still in business the way they treat customers its appalling