Really poor customer service. Was looking at a quiet model but was not available next day. Found a cheaper model and paid for next day delivery. Never arrived. Decided to cancel the whole order and place a new order with a different company (which turned out to be the same company but under a different name ‘aircon direct’), this order also did not arrive. Ended up asking to cancel both orders. 5 days later order arrived. Had to ask repeatedly for a refund for the duplicate order and could not exchange the unit that arrived (I had used it once to test but it was so noisy). Stuck with it now.