so...... ordered a new range oven. First dlivery was on time but the item was faulty, as well as, damaged in transit. It happens right, pain but what can you do?? Heres where the fun begins... call customer service who say its not there problem but Bekos (This is a brand new oven). wait for Beko engineer for a week who confirms what we all ready know. 48 hours ring back to return ove. Now this item was brought on finance and they will not refund this item until it back in there warehouse, tbey also wont transfer the finance to another oven. so the only way to ensure we have a working oven over the next two weeks is to take out another finance and because i am of limited means this is declined. Customer service at Appliance Direct shrug there shoulders its my problem. Calls to underwritters, emails everywhere. V12 were great. Appliance Direct confirm the finance is all ok and they are gonna email me paperwork to sign. There mistake here then leads me to attempt to open another finances , which of course i am turned down for and the pattern continues. Two weeks down the line and im sitting at home waiting for a confirmed delivery of an item that does not show.... more phonecalls and they confirm it hasnt been sent and rearrange it for tomorrow. In the meantime they now wont change the pick up for the old one because of this and i have to do it. we are now at 3 weeks with a faulty oven, £60 in phonecalls to a premium rate number and a wealth of stress. Unhelpful, rude, condasending cowboys in my opinion. Avoid like the plague!!!