I went on line an order a grade 1 product (some minor scratches). We agreed a good price and I said I would collect the oven. Unfortunately due to circumstances out of my control I was unable to drive to collect so I asked for and paid for a weekend delivery. All was fine until the delivery turned up on a Thursday with no one home. Instead of the item being redelivered the company sent the package back to appliance direct saying I refused delivery. I re arranged the delivery with Appliance D for the next Friday / Sat and they did credit me back my delivery charge. So we move to the next delivery and they delivered completely different product. They have lost my item and con not offer a replacement. I therefor now have to wait for a refund and how no oven for my new kitchen and all I get is a sorry. Thanks Appliance Direct but I would not recommend your service at any price. One redeeming point is they collected the incorrect package within 1 hour of delivery. small point in the grand scheme but dually noted.