Ordered a A1 kitchen Taylor and Moore sink, It was confirmed to me that the sink was undamaged 100% and it had been checked all over. Sink arrived payed for next day delivery , received no message of my 1 hour delivery slot , so had to stop in all day. Opened the box and took the sink out , a corner was bent in and cut, yes 1.2mm steel , cut, contacted Appliances direct , that took ages, would not send a replacement out until they had the so called damaged sink back , also said it was impossible for the sink have been damaged before despatch, I did say the damaged corner was covered by protection and it would not be possible to have been damaged by delivery , It cost me to have a day off for delivery , AD not bothered about this cost , I asked for a SAT delivery for a new sink, got told they dont deliver on SATURDAYS, web page says they do, They did offer a small refund if I kept the sink customer service agent .more concerned in denying damage done before despatch , but to me damage was dangerous , not bothered about customer satisfaction , so i refused .I did ask for compensation considering it was their mistake , I had to take the damaged item to a collection point ,and that we are without a sink no response. The only response was , we will offer a refund after we have received the damaged item, and that the item was ONLY damaged by delivery driver . My first buying experience from Appliances direct and by far the worst customer service