Totally disgraceful company. They send electrical appliances with no instructions for installation wrapped in bubble wrap (not sure that is even legal), they refuse to respond to emails and they have a very, very strange returns policy where you have to provide evidence that the rubbish they have sent out is truly totally ungradeable rubbish (which it is). If you don't send photos they close your returns query after 48 hours!! I will be sending my unusable appliance direct to their mail address and then they can look forward to a small claim against them if they do not refund me. I urge all of their customers to do the same.