Probably the worst company I have ever dealt with, will certainly never use them again nor will I ever recommend the company to my worst enemy. Ordered an integrated fridge freezer on the Saturday which turned up on the Tuesday (on time) what can only be described as a complete mess! There was not a side on the unit free from scratches and dints. The driver said someone would contact me from their customer services, which didn't happen. The following day I called to ask what was going on and after a pain staking telephone conversation another unit was scheduled to be with us on the Thursday. I then had to take the day off work as the kitchen fitters wouldn't be there to accept the delivery on the Thursday, 3pm came and went and I rang up to find out where it was? Only to find they have sent it to wrong the depo and it would now be with me on the Friday.... (It's ok Appliances Direct I love taking holidays off work for this reason) Anyway in a nut shell it did eventually turn up and wasn't damaged and as a result of my inconvenience the company offered me £20 yes that's right £20!!!! I DECLINED THE OFFER! PLEASE IF YOU HAVE ANY SENSE USE ANOTHER ON LINE COMPANY!!