everely disgusted at this company. Order a Integrated Freezer which arrived on time. On a visual it looked as new and I signed for it. When I went to install it, I noticed that the housing of the motors had cracked and was disconnected from the main freezer department. This couldn't be seen on a visual and only when you come to move it, it is evident. It looked as if it had been dropped from where the cracks were. Within 50 mins of delivery I called to tell them and they refused to resolve the matter saying that I had signed for it and accepted it already. I had to call Hotpoint directly to get this resolved, but even they were disgusted by how they had handled this. Used these many times in the past, but never again. A* to Hotpoint though who recorded my complaint against them. 36590110 - updated. Hotpoint resolved it although Im without a freezer now.