Utter rubbish. Item broken on arrival so offered £20 to fix it ourselves, should have realised the issues then and just returned it but no, stupidly we didn't. Item doesn't work and now waiting 6 days for a collection (we work so can't be around 24/7 for collection) which will take an additional 3 - 5 days to be received back at their warehouse and if that isn't bad enough, it's yet another 2 - 4 days for testing before they will arrange a replacement item to be sent out! So, I paid £19.99 for next day delivery on a Saturday and will have to wait 21 days before they can confirm it's broken and issue a new one!!!!! Topping it all off, I have received an e-mail to confirm the item has been received back in their warehouse before they have even collected it!!!! AVOID LIKE THE PLAGUE unless of course you enjoy hanging around on the phone for 20 minutes per call (you don't get an 03 number to call until you have purchased an item), waiting weeks if you have to return or enjoy purchasing defective items!