Absolutely abysmal. Still no delivery and no refund. Ordered a fridge/freezer on Sat 14th with a delivery date of Monday 16th. Received a mail on Sun 15th that the warehouse had a problem dispatching the order. On Monday 16th I had a mail stating that I had ordered a large fridge freezer (which wasn't going to be delivered that day) and they would only provide doorstep delivery. I then had a further communication with them stating that delivery would be on Saturday (21st) and would incur a further charge for premium delivery. I received an email on Fri (20th) stating that the order had been dispatched. Saturday came and the couriers turned up with the wrong colour fridge. I refused delivery. I then contacted Appliances Direct and they stated that the item has been replaced with the correct colour and will be delivered on Monday 23rd Oct. On Sunday 22nd I received a mail stating that the goods have been dispatched. On Monday lunchtime I received a voicemail from ArrowXL (their couriers) stating that the order is not in the correct depot so will be unable to be fulfilled. I then called Appliances Direct and they stated they would make contact with Arrow to find out what had happened. Apparently they had 28 in stock but could not locate one! - poor logistics! I had not heard anything so today (24th Oct) called Appliances Direct to cancel the order - enough is enough. They then stated they could not provide a refund until they know what has happened to the stock item, despite me not having even seen it apart from on a web page! They have to get in touch with their couriers and this could take up to 36 hours. Current status is that I have no fridge, Appliances Direct have my money and are unwilling to refund despite them knowing I haven't received the item. I have wasted two days of my time waiting for this amateurish outfit. To be honest, this is a shambles of a company, not focused on the customer or customer experience in the slightest. Pay an extra tenner for peace of mind and better service elsewhere. Absolutely abysmal. Order number: 36602905 I have spoken with the ArrowXL on Tue 24/10 who have stated that the order is appearing as cancelled on their system and this was cancelled by Appliances Direct. Called back on Wed 25/10 as have had no call from Appliances Direct. Had to wait 15 minutes for someone to answer the phone before reciting the story again. He stated that hey have processes that they have to follow so I offered that the process should be that I choose an item, pay for it and they deliver it. He then went and checked the situation, came back to me and gave me a reference number and stated that I need to speak to the Appliances department to progress this. He transferred me for another 5 minute wait. I was then answered by a very helpful Scarlett who verified the information and hit the button for the refund (1-3 working days). I hope that this is the end to this sorry saga.