Long story short. Ordered oven. Paid extra for delivery on a Saturday. No delivery. Call customer service @ 13p a minute. Go through all the press 1 for... for press 2 for.... trash, this takes over two minutes. Get left on hold for over ten minutes, all at your cost. Got told oven will be delivered Monday. Delivery arrives Monday. No oven but a cooker hood. Go through all the customer service rubbish on phone again. Wait ten minutes, call answeared then hung up straight away. Call again waiting 15 minutes. Cant explain everything as have to go to work. Ask for a call back, which was agreed. No call back. This happens time and time again. They never call back. Which means they make more money by phoning them. Asked for full refund. No refund until they get cooker hood back first. Plus they want us to put the boxed cooker hood in another box in case of damage whilst its in transport. More expense. PLEASE DO NOT BUY FROM THIS INEPT AND REPULSIVE COMPANY.