Washing machine delivered by one delivery man who complained it was too heavy and then refused (for insurance reasons) to bring the machine into the house - The when we installed the machine, it leaked all over our wooden floor and caused significant damage Appliances Delivered arranged for a technician to check the machine - the tank had been leaking Appliances Delivered have been rude and unhelpful and slow to respond It appears that they have their own understanding of my legislative rights which do not tally with legal advice Had to raise a dispute via Paypal to get the refund for the damaged machine Avoid this retailer