An atrocious company to deal with regards customer service. I have purchased an oven off them which is faulty and they are refusing to refund my payment or send an engineer to either repair or replace it under their policy. I did not purchase one of their ‘A2’ graded products but am sure that is what I have received. They continually refuse to give any resolution and their actions imply that they are trying to run down my 30 day right to a refund of the faulty goods under the consumer act 2015. Please beware of using this company, they are not an acceptable example of a reputable online company, pay the little bit more for a reputable company. An absolute disgrace that they can manipulate online purchasing with their a totally ineffective customer service department which constantly sends you around in circles and has numerous system failures.