AVOID LIKE THE PLAGUE! I ordered a tv on 29th December paying for next day delivery so it would be with us on the Thursday. By Thursday we hadn't received a dispatch email so I chased up on online chat promised she would sort it out straight away for me, decided to cover myself and ring someone two hours later as I still hadnt received the dispatch email. No notes on our order or contact to the warehouse to chase so this lady did actually sort it out for us, received the dispatch email it was arriving the next day (friday). I woke up Friday morning to an email saying the tv had only just reached the courier so won't be with us on the Friday as promised, started to get a little p'd off by this point as we had let the lady purchasing ours take it the evening before as we had received the dispatch confirmation. As it was a bank holiday it meant that we would not receive our tv until the following Tuesday, yet if I went on the website and ordered another one it would have been with us Saturday if I again paid for next day delivery!?!? Anyway I decided to take matters into my own hands luckily and rang the courier - I'm sorry I'm not sure why they have told you that it's out on the delivery van and will be with you by 4pm. Brilliant we thought we aren't going to without a tv when we are stuck in over new year (I'm 7 months pregnant). Tv arrives open the box as there's a few concerning footprints and dents on it brill looks great thank you..... my other half comes home takes the tv out of the box and plugs it straight in to make sure it's ok. The tv is completely smashed but underneath the main glass so you couldn't see it until it was turned. Complete the returns form online, we go out and buy a tv from a store and ask them to just refund us as by this point we have had enough, tv gets collected by their courier on the 3rd January. Yesterday (15th) I emailed them as we haven't heard a thing back only to be told today that the tv hasn't even been received by their warehouse yet! After 2 weeks ahaha I don't think so. Still waiting for our refund apparently they are going to look in to it for us ahahaha believe it when I see it. I will be contacting the courier myself tomorrow and I will not be even slightly shocked if I'm told it's been with appliances direct for some time