First problem was that I payed for and booked an early delivery, got confirmation from appliances direct, then the courier contacted me with a different date, saying they had told appliances direct they couldn’t do deliveries the weekend I initially booked, so I waited over a week. I also paid for my dishwasher to be removed but when the men arrived they said I should have in plumbed it (this was probably on website but nowhere that I noticed and wasn’t flagged up when booking the service). I emailed the company asking for refund of that charge and got an automated reply then no response to my second query ie no refund. I would not use them again.