33 days after receiving a fridge from this firm which was damaged massively and unusable I still have not had satisfaction. The damaged fridge is boxed and ready to be returned. I have had to jump through massive of hoops. I have sent photos of the damage, photos of all the badges on the item ...and still nothing. I have had endless correspondence with the "Customer Service Director" agreeing to replace it. but nothing happens. It is a small under the counter fridge costing £160. I cannot believe that this is worth their while to make so much fuss about. I would not deal with this firm. They are dire, awful and actually pathetic.