Purchased Kodak mobile phone online via Appliances Direct.Received it as arranged found that SIM/micro sd card drawer faulty so phone useless. 3 emails(to customer services) & 4 emessages unanswered. One week later reply telling me to send video of phone fault. Video too big to email, sent 2 photos instead. 3 emails t & 3 days later receive voicemail from customer services instructing me to ring & arrange a collection date (by DPD).Phone call to customer services/returns & 10 minute wait for correct extension arranged for collection for specific day following week with no clarity as to when I will receive replacement. The frustrating wait continues! I could never recommend Appliances Direct on the basis of the bad experience I have had to date.