Absolutely shocking customer service. Paid for Saturday delivery and it came on a Monday. No compensation offered, despite the inconvenience of asking my 70 yr old father to stay at my house for it to be delivered. My oven stopped working (tripping the electric) the day after it was installed. Call handler assured me I would receive a call from them to arrange the engineering company coming out ASAP. Nothing for over a week. Called again to be told that it wasn't even registered on the system! Then took 5 days for a call back from engineers. Finally had an engineer arrange to come out on a Saturday. Engineer told us that the fan was faulty and needed replacing but should have a replacement as it was brand new. Called 17 times to arrange replacement - warranty company is meant to be open 9-8 but was always closed at 5pm with a voicemail message saying that the offices were closed and were open 9am-8pm! Utter Joke! Called again in work hrs (I work 8am - 6pm most evenings) finally got through and was told i would have a warranty replacement code text or left on my voicemail the next day. 4 days in and nothing! I have had the broken new oven for almost 6 weeks! I am utterly disgusted and intend to call them and insist on a full refund and they can take the oven back. I will be taking my business elsewhere!