Shocking service if things don't work out. I ordered an appliance to be delivered on 3rd March. It was a tumble dryer and needed lifting on a raised surface so I hired a man to do this (£75). the item arrived completely dented and cracked. It had clearly been dropped from the lorry. Appliance direct did not issue a replacement but simply marked it as returned. I had to re-order the item with them. When I re-ordered for delivery on the 10th I explained what had happened and said I would not be able to take delivery in the morning. They said that could not be guaranteed but would be requested. I said I will not be there in the morning so they will need to let the delivery company know this. On the 9th I received a text telling me the item would be delivered between 7:30 and 9:30. I called appliance direct and emailed explaining again I would not be there for delivery at this time. 10th March the delivery men called telling me they were outside my house. They had not been informed I would not be there. I spoke to appliance direct on the Monday to cancel the order and they told me tough luck I would still have to pay £59 for delivery. Same response when I sent this to the complaint department. Very short sighted of them to stick with trying to penalise me of £59 and have not been able to produce my item. It seems I will need to charge them my out of pocket expense of £75 so neither of us have lost out.