Purchased a condensing tumble dryer, first one arrived smashed to bits. Second one arrived two days later.Stored it for a month until kitchen was finished, went to use it and found water all over the floor. I called Indesit and an engineer said it was damaged underneath and cannot be repaired. He gave me a number to give to Appliance Direct to make sure they exchanged it. I finally got in contact to be told it would be at least 6 weeks before they could supply a replacement. I asked for my money back and was told I had to pack it back up in cardboard or bubble wrap before they would take it. They unpack the item at your house and take it all away. I have to either go to my local supermarket and ask if I can take some cardboard or buy a roll of bubble wrap! For the difference in price I will be shopping in Curry's in future, I have never had a problem like this with them.