Bought a washer/drier from Appliances Direct. Within 9 months it had broken down. Took months to repair and replace and the replacement broke down too. The original machine caused damage to my newly laid flooring due to a persistent leak from the original machine and now Appliances Direct think they are not liable despite the consumer law stating that Appliances Direct are accountable as the trading seller. Terrible customer service: one operator laughing so much as she answered my call, i had to ask her if she was ok to speak to me! She then proceeded to write down incorrect information. What a shockingly awful company!