4 stars (not 5) because you were 30 minutes late of your 2 hour slot which was important to us - but still delivered in the arranged morning. 4 stars because you took away our old gas Range cooker despite us only ordering an oven to replace it, you phoned me to verify the purchase and arrangements for the delivery. 4 Stars because you offered the best price on the ovens purchased. Scouting is a Charity and we are very happy that for £20 you took away our old range cooker when you delivered our new oven. This saved us 1-2 hours and a van. Very happy with our purchase.