Received portable air con unit after paying extra to get it the next day (Saturday) so that I could take it on holiday (Caravanning). Plugged it in and what a dreadful noise it made like a slipping fan belt on a car. Called Monday morning to get it exchanged (Holiday on Wednesday) Told no chance, need to send in a video of the fault, have to wait for a collection then several days whilst they checked it out. Told the guy I needed it for holiday - couldn't care one bit. Will get a refund once back off holiday and never buy from these again. A DISGRACE. 1 STAR a couldn't give non