Placed an order on 02nd July for a Broughton A/C unit costing over £2000!. Showed as next day delivery. The following day received an email stating that delivery would not be on 13th July and not 03rd July. Checked Appliances Direct website and still showed as a next day delivery. Called Appliances Direct and requested that the order was cancelled. Was told that as this was being shipped direct from the manufacturers that they had to cancel it with the manufacturers which they would do and then call my back; which never happened. Called back on 04th July to check if this had been cancelled to be told that it had not been cancelled and that they would do it now and the payment would be credited back to our account within 3-5 days. 10th July. No refund received. Called Appliances Direct back to query why no refund had been received to be told that the refund had not been processed. Apparently being cancelled/refunded today and will be called back today. In the meantime ordered the Broughton A/S unit from Abercorn Heating Ltd on 03rd July and it was delivered on 04th July. Having spent more then £10k with Appliances Direct over the past 12 months; would say that when it works it is very good. When it goes wrong they are very inefficient at getting it resolved.