Ordered and paid extra for sat delivery, get a call confirming delivery for sat and being told I will receive a delivery slot later that day. Then get text sat morning stating Tuesday delivery - called up on sat and told they had no stock and had shipped from supplier (then why call stating I will be getting it on sat as you clearly had no idea) called up to be told nothing can be done - and that this happens!- cancelled order as out of the country after Monday told will have to wait for delivery to be returned to supplier by courier and then await a refund - could take 14 days not acceptable at this point money is still pending withdrawal so they haven't taken it yet. this may be okay for a few quid but for them to be holding almost £700 awaiting return of their mistake is shocking.
This is written on Tuesday I've just had email still talking about cancelling order - wasn't done when I spoke on sat...…. great. They have used a courier service with independent tracking and was still out for delivery to me today so told them to move the date as I'm not having them leave it on door then this company claiming delivery.
Spoken to company on the phone and have advised them I will be clawing the money back when it gets taken as they are still
Advise against using these people
6 years ago
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