Very bad customer service. Bought a built-in Microwave and it only lasted less than 3 months. One of the knobs came to my hand. The one I rarely used. I used it on the first time and it is broken. I think this must have been already broken although I did not see. Contacted the company after being on hold a very unhelpful staff take the call and sent a link to send photos but this was impossible. After trying for couple of days called again this time another 1 hour await and then she gives a email address. Done that and called after couple of days after waiting on hold for nearly 1 hour, she says they have not received then I had to repeat the whole story to her and eventually she found the email link. After another 5-6 I got an email from Sarah COOK to say 'We have been looking into this with our spares team but unfortunately do not have any spares available for this model. Due to the age (3 MONTHS !!!!) of the item damages to buttons are not covered under your warranty' Then when I complaint, John Conway says 'We are unable to ascertain how or when the damage occurred to the unit (HOW COULD ANYTHING HAPPEN THIS IS A MICROWAVE BUTTON WHERE I HARDLY TURN), I m very sorry but this would not be covered under any manufacturers warranty and can only echo what my colleague has previously advised' POOR POOR CUSTOMER SERVICES. I HAVE BEEN ADVISED BY CAB TO OFFICIALLY MAKE A COMPLAINT AND TO REPORT THEM AS THE ITEM IS NOT FIR FOR PURPOSE UNDER CONSUMER RIGHTS ACT 2015.