brought a new oven and paid for online updates best I have ever had said it was ready for collection early went to collect it meet by the younger man in a white shirt who was busy but very polite and said just go to counter and they will sort you but wow what a change the older gentleman at the till in a blue shirt very rude should not deal with any customers on any level please bear in mind I was only there for collection he's whole attitude not just to me but other customers who come to collect when my oven was brought down the two that brought my oven to me was excellent service again shame the one person as stopped be buying from them again I will go to currys next time