One star is too good for appliances direct. I have used them 3 times and on 2 occasions they couldn’t deliver due to the couier not operating in my area on that day. They are happy enough to give you a date and take payment for next day delivery and then they won’t deliver. I am still waiting for my delivery to turn up. Please do not use appliances direct! There are far better places that are just as competitive on price and in fact most offer better choice of brands. AO is just one. I use AO for now on....just received a next day delivery on time and I paid no more than I would on the shambles called appliances direct. I’m sure trading standards are already aware of the business practices of appliances direct. Do Not Use!!!