Absolutely useless. Paid over £600 for my oven and hob and paid £30 for delivery. The day of delivery (30th Nov) came and went, without a single word from anyone. No projected delivery window, no apologies for being a bit late. Not really what you expect when you've paid so much. When I chased them up I got the following explanation: "I have looked into the order and can see that the items have unfortunately been lost in transit." Brilliant. Right before xmas! Electrician was booked for tomorrow too. Well done Appliances Direct, this is one customer you'll never have again.