Bought a Stoves cooker hood; upon installing it, my husband discovered the motor-casing (right inside the flue) was cracked & catching upon the motor. Appliances Direct seem to be blissfully unaware of the Sale of Goods Act in relation to retailer responsibility and have continually referred us to Stoves to get it repaired. Stoves struggle with dates, times & supplying their engineer with the requisite replacement part, having now failed to appear on 3 separate occasions. All 'Customer Services' at Appliances Direct do is contact Stoves, which I have also had to do. Appliances Direct do absolutely nothing to help and appear to have a completely cavalier attitude to both their responsibilities and their customers. This product was sold not fit for purpose, Trading Standards here I come........