Very disappointing. I want to do a big order of items for two kitchens, around 2k worth. Their website wasn't allowing me to add one of the items to my basket, forcing me to choose an option from a drop down list, none of which matched the specifications of the item listed. I raised this with them at the time, and had some back and forth explaining the issue in detail for their tech team. I then patiently waited for a resolution or website fix. Meanwhile the prices of many of the items have jumped up, and they won't honour the original prices, despite having my emails from the time I was trying to buy them! Clearly they can make money at these prices, or they wouldn't have been offering them a few weeks ago. I went back and forth with customer services, but I felt like they were stringing me along and wasting my time. They specifically asked me for details of the every original price (of the 9 items) which I duly provided, only to be told they won't honour them. It begs the question; why ask? surely they had on record what these prices were anyway. I'm very fed up as I spent a lot of time and energy choosing all the items, and now I'm compelled to spend my money elsewhere instead.