The item itself is very well made, the actual process of ordering was simple, and obviously the taking of my money was seamless🤔 but once the item arrived and it was not as described, (I'd ordered 'teak' but was sent a light oak one), I've had nothing but trouble! Countless emails, promised call backs that dont happen, me having to send photos of item 5 times (they reckon they are not attaching to email but I sent one to myself and it was fine?) and they are still saying I need to pay postage to send it back - it's heavy and I don't have a printer at home anyway! Would not order from them again.