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Stu
How have these guys got a rating like this? I ordered a product that was priced incorrectly. It should have been over 200 quid but was priced at 137. It seemed like a good deal rather than an obvious mistake. After putting the order through i checked delivery status which was a long way off due to stock. I noticed on the order that the sku code was for a lower model that was priced the same as what i paid for the higher model. I called several times to check this and was told it was just an invoicing mistake. I noticed my item was already in stock on their website (but at over 200 quid) so asked for them to send mine. You guessed it, this is when they told me they made a pricing mistake and could only send me the lower spec model. So after hours of calling, checking, waiting on hold, after many promises, even after telling them it was probably a pricing issue they decide it was indeed a pricing issue. Their solution? 20 quid off the more expensive one (still more expensive than other outlets) or a full refund? So all that time was for nothing? They should have to honor their prices. I am self employed and if i muck up someones invoice i can't go knocking on their door for more money, it's my fault and i lose out. What have AD lost? One bad review? The person who made the pricing error has still been paid, everyone has been paid, AD have lost nothing and here i am done several hours and with no product. I should have had a personal apology from the person who made the mistake and they should have honored the deal. Utterly untrustworthy if you get any problems. DO NOT BUY FROM THEM!!!!
6 years ago
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Appliances Direct has a 4.2 average rating from 6,105 reviews