Appalling customer service so far and we haven't even had our air-con unit fitted yet!! Delivered it within a few days then keep telling us that they will contact us with a fitting date on such-and-such a date. We have had several of these lies told to us now and no-one has actually been in touch to arrange fitting. In the meantime the number that is on the website to contact them is an 0871 number which is premium rate and, according to trading standards, cannot be used by law for after-sales service enquiries. What a dreadful company, lying to customers and getting money from them when they try to get the service they have paid for.