Having ordered several items in the past from Appliances Direct I ordered a heated towel rail and a fridge from them. They were due to arrive on Monday 8 June, and were to be delivered by 2 different couriers. The towel rail arrived as planned. The fridge did not. All we had from Appliances Direct was an email saying that it was due to arrive on 9 June, but no messages from the courier. There was a "tracking number" on the email from Appliance Direct, but when I input it into the courier's system, I was told that it was invalid. I tried to call Appliances Direct, but it was after 6pm and there was no reply. I called again first thing on 9 June and explained the position. The lady in Customer Services tried the tracking number that I had been given and she too found that it was invalid. She said that she would enquire with the courier and call me back. By the end of the day I had not received a call so I called again and happened to speak to the same lady. She told me that the instruction from A.D. to the courier contained a "corrupted file" therefore the courier was unable to access any information about my order. I suggested that A.D. just give the courier the relevant information again, but apparently this was not possible. The lady told me that she would await further news from the courier and that if nothing was received by the end of 11th June, she would cancel the order and re-order my fridge. By 4.55pm on 10th June I had not received any further communication from A.D. so I called them again. I explained the problem to another lady and told her that I wished to cancel the order and re-order. She agreed, placed the order and arranged for the fridge to be delivered on 11th June, which it duly was. So, eventually, my fridge was delivered, 4 days late. However, I constantly had to chase A.D. to get this result. I appreciate that their courier appears to be the one at fault, but A.D. did not help by providing an invalid tracking number in the first place. Maybe they should think twice about using the same courier in the future - and I will certainly think twice about using Appliances Direct in the future too.