Absolute charlatans. I ordered a mobile phone that was advertised as being able to use 2 SIMs at once. When I got it, I realised only one SIM could be used on 4G at any one time. I asked to return the item as it was not as described. Appliances Direct said they classed it as "unwanted" so I had to pay both the outgoing and incoming delivery charges. Now substantially out of pocket because they did not describe the phone properly on their website. I think this company is fine if you know exactly in advance what product you want, but given it is distance buying, buyer beware because they will NOT refund delivery costs. I've seen others complain that bigger items like fridges had to be returned at their own cost so were £40-50 out of pocket. Ridiculous!!!