Don't touch this outfit with a barge pole. The take your money, knowing that they can't meet their obligations, and then pretend they are not liable. I ordered a fridge-freezer, specifically choosing a model which was shown on the website as being available as opposed to out-of-stock. I place the order by phone, confirmed with the agent that the item could be delivered on the following Saturday, and paid a £25 Saturday delivery charge. When I called to check why the item had not been delivered, I was told that there were manufacturing difficulties and the appliance was not currently available. I told the agent that her pre-sales colleague had confirmed that the item was available for delivery on the agreed date. "Ah, no." she said. "Available means available to order." So how is that different from the items shown as not being in stock? She couldn't give me a satisfactory answer. I then requested that the £25 Saturday delivery fee be refunded. She said that appliances direct do not give refunds in cases where there is a manufacturing problem. Seriously? I pointed out that my contract was with appliances direct, not with the manufacturer, but she stuck to her script about how all this was made clear in the small print. I'm not sure this behaviour is legal. I will be submitting this case to Trading Standards.