Paid for dishwasher to be delivered and the old one to be recycled. When it was delivered they said they had no room in the van to take the old one away. They agreed to come back after their deliveries for that day with an empty van to collect. At 4pm I called customer services who said they couldn't pick up that day and I had to book the following week but STILL pay the recycling fee. Customer service didn't understand the issue and when asked to speak with a manager noone had the guts to speak with me and said a manager would call me back next week. Now I am stuck with an unplumbed broken dishwasher in my kitchen and told I still have to pay to have collected a week later for something that isn't my fault. I had to call them back to see what was going on after waiting in all day. Clearly don't understand the issue that people do work and take days off for delivery.NO CUSTOMER SERVICE shown here at all.