I had placed an order for a case on Tuesday 9th July, I had to call a week later to see why I hadn't received the item, only to be told that their system hadn't received the order yet upon checking their paypal they had received the money. If I had not contacted them I would still not have received the case. There was no urgency trying to resolve this, especially considering that I had mentioned that Amazon had since dropped the price on their item, they made an offer to upgrade me to next day delivery, which is the minimum that should've been done as this was two days late. I decided to have my money refunded as I could purchase from Amazon where I knew I would receive the goods when stated.