I ordered a wine fridge from Appliances Direct because they said that they could deliver and collect the old fridge before Christmas. After they had confirmed the order and taken my money they advised that they would not deliver to the first floor and would not collect from the first floor but would only deliver and collect from the street door! The person who called to advise me really couldn't care that this was poor service. Sure enough they only delivered the fridge to the front door and no further. They do not have their own delivery staff but contract it out to third party couriers who have one man handling a fridge. Unsurprisingly, my fridge was dropped and has a big dent on the one corner. They never collected the old fridge because on the morning of 24th December they emailed to say that their contractor was not working and that they would reschedule for another date. That leaves the old fridge standing in my hallway all through Christmas! This is one company that I will never use again.