Everything went wrong, they us e a courier in DX Delivery North East that in my opinion is cheap and tacky, delivered my item in a beer garden as my door is in one. It says on website "Dont worry we will leave it in a safe place" . Left on a wall by my door 1.5 metres from a sitting area for social club and 5 metres away from side entrance for smokers. DX never phoned me or nothing for days. Appliance Direct a product that only works to 90pc and sent me an email as "refund as agreed" they never called or emailed me to agree a £10 refund..its a £60 phone so no big deal can you imagine paying £300-£2k and not working, I dont want to go through an experience like this again with Appliances/DX so left it. There is some bad reviews on Trustpilot as well. My advice they offer great prices but if faulty, not working and can get lost through courier....roll the dice at your own risk