This is the third order I have placed with this company and will most definitely be the last. The cheaper prices are not worth the problems. I ordered a fridge freezer paid for a Saturday delivery and the item did not turn up. I had of course emptied out my previous one which caused lots of food being thrown away. Customer service as with every other order was terrible. I cancelled and got a full refund although I spent £30 on calls chasing the delivery which I have now lost. Ordered the same model from AO.com and I received my new appliance with out any problems!