Delivered a fridge freezer that was constantly beeping in July, called and was told I cannot return the unit, I have to have an engineer call. That was finally arranged after constantly chasing and the engineer said it faulty and we should have a replacement/refund asap. We are not in November and the deliverydate has constantly been changed so have asked for the item to be returned as we have a high pitched squeal as well! In between this I have sent over 30 emails that are never answered and when you call you get charged per minute. DO NOT SHOP with this company.