Supposed to get a txt giving me an hour's time slot, never got one and had to wait in ALL day after several phone calls. Had to stop first wash because of a leak. They came the next day with a new working machine. After speaking with them and explaining I need a delivery next week with a time slot as I'm not waiting around all day again was told no problem. Next weeks delivery came and yet again no time slot had to wait in again, but not as long. Also tried charging for delivery to pick the old machine up when they were bringing the new one!!! It's been an absolute nightmare and wouldn't recommend to anyone.