If you value your sanity do not deal with this company. 0nce they have your money they don't care. Bought a tumble dryer which didn't work from day one. Immediately requested a replacement but all they did was refer me to the manufacturer even though my contract is with them ! In utter frustration including waiting half an hour on the telephone for their customer services without an answer called out the manufacturers engineer whose opinion was that it was a non manufacturing fault (damage to case and drum seized). Luckily collection had been arranged for the next day but no time slot was provided. The machine is now back with AD. I have requested a full refund - We'll see how long that takes !!!