Ordered a new Hotpoint washing machine and paid for Saturday delivery. Was told I would receive a two hour slot the night before. No notification. No reply on help and advice line. Eventually contact delivery people who give a time slot then phone to say they're arriving early and then don't. Try to install the machine and discover the drainage hose is fixed to the right rear of the machine so can't be fitted to a drain pipe more that 30cm from the left of the machine. Strangely it would be fine if you want to attach it to a drainpipe more than a metre to the right of the machine. Try help and advice line, which has recorded message saying use website for feedback. Send message on website asking for help and receive automated reply saying they try to reply the same day but will definitely reply within 48 hours. They don't. Eventually reply 3 days after I contacted them to say it is a warranty issue and to contact the manufacturer. I contact the manufacturer and they say it is not a warranty issue. Tell Appliance Direct this in an email and eventually (another 3 days later) get a reply saying yes it is the manufacturer's responsibility. No idea what to do now. I have had a couple of deliveries from them before that were fine, but really not worth taking the risk that it is not straight forward because their helpline is never answered and their email replies make no sense when you eventually get them.