Ordered a washing through this company as was the only company that could deliver on the Wednesday I was off work. Wednesday came and I got a call from a customer service rep informing me that she forgot to allocate the item for delivery to me on that day! I did say that it was her problem and she should sort it out as I'd already taken a days leave, she then hung up on me. I called customer services (number 3 on the automated system) to be told that they only deal with laptops and PC 's. She attempted to put me through to a different customer service team but I waS again cut off. I dialled again this time opting for number 2 on the system. I was informed that the item would be delivered on Thursday instead. I did ask that It be delivered after 5.30pm as I had already wasted a days leave and couldn't take another day off at short notice, after much quibbling and persistence on my part, the customer service rep said that she would personally track the delivery and contact the drivers to make sure it was delivered after 5.30, she assured me that this would happen and that I would get a call from the drivers 30 minutes before delivery. This didn't happen, when I got home on Thursday at 5.20 they had attempted delivery at 3.09. I called the delivery company who informed me that they have a 2/3 day re-delivery turnaround. Appliances Direct are very quick to take your money even before item has been sent for delivery. I am still without my purchased item and am £365.00 down! I don't recommend them at all, purchase from Appliances Direct with extreme caution! I will be raising a dispute with the company and seeking compensation for wasted annual leave and breach of contract.