Warning! Read this review before you buy! I have always been a big fan of irobot products. I have a Roomba a Bravaa and now a Scooba 450. The Roomba and Bravaa perform excellently and now I would struggle to live without them, they are part of my daily top up cleaning routine. I ordered the Scooba 450 direct from Appliances Direct in November last year. It was shown as being in stock and available for next day delivery.. So I went ahead and ordered. After ordering I got an email advising me of a new delivery date, which although frustrating I accepted. As we approached this new delivery date Appliances Direct would send another email advising of a new delivery date. This went on for over a month..!! Eventually the machine was despatched on December 23rd, several weeks after I had ordered the scooba. Appliances direct customer services are shocking and all they kept saying is we are awaiting stock and it will be despatched on a next day delivery: however that day took several weeks to come! They dispatched the scooba via city link who then went into administration on Xmas eve. While I agree this may not have been appliances direct fault, I didn't help my customer experience as my Bought and paid for scooba was now lost in a courier companies warehouse and was not going to be delivered to my home address! I ended up making several phone calls and travelling to city link depots before I eventually located the scooba at a depot and was able to collect it on December 29th.. Over 6wks after my order. Appliances direct couldn't give a stuff and just didn't want to help..! So finally I had the scooba and was looking forward to setting it up and trying it out. The device itself is nice looking and not dissimilar from my scooba hover. Unfortunately that's where the similarities ended. My scooba missed large sections of my living room floor, and the sections it did manage to clean were left saturated with water. It just didn't function as expected. I contacted iRobot who as usual we FANTASTIC, they have an amazing customer service record and really do care and try to help you as much as possible. After several calls, sending them videos and photos they agreed that my scooba must be faulty and sent me a service model replacement, which is the basic device minus the battery and charger etc. Fantastic I thought, but unfortunately the problem of missing large areas of my room and not sucking up water stil existed. I then spoke to IRobot again who advised to return the scooba to appliance direct and get a replacement. I did this, at first appliances direct wanted to charge me for the return of the product, only backing down when I advised them I was told by iRobot to return it. So I returned the scooba and several days later Appliances Direct emailed me stating they had tested the robot and it worked fine, therefore they would not refund or replace it. They told me they were going to charge my credit card £30 for the privilege of them testing the scooba and for the return postage. I refused to accept this and told them that irobot had even said the machine did not function as it was intended. Appliances direct argued and just didn't seem interested in listening to me. I told them to speak to irobot and confirm what I had been told. They did this, but not quickly! They then emailed me advising me that because irobot had sent me a service robot that they were not willing to refund me or send back the original scooba. They just refused any help or assistance and effectively held me to ransom! They had my £600 scooba and refused to refund or return it to me! I spoke with irobot who again were fantastic. They even contacted Appliances direct on my behalf. But still appliances direct were not interested. Insisting they would not refund or return the original scooba. IRobot contacted me advising me that they had released a software update for the scooba which should correct the problems I was experiencing. Because of their fantastic customer support I was happy to try this and asked appliances direct to return my original scooba so I could perform the software update. Appliances direct again refused, only offering to send back the battery and charger!! How dare they.. I purchased a full retail product, box, device, battery, charger and virtual wall.. But all Appliance direct wanted to return was the original battery and charger! They were rude and dismissive.. An absolutely disgraceful retailer who clearly wouldn't know customer service if it bit them in the backside! I was left with little choice but to contact my solicitor and put a claim in under section 75 of the consumer credit act, and the sale of goods act. My solicitor also advised me that Appliances Direct were breaching the law by withholding my purchased retail goods. Appliances direct were basically saying because I had received a service robot then they did not have to return the original too me! There answer was either give us the service robot And get your one back or keep the service robot and we keep the retail one! Even Irobot disagreed with this when I offered to send the service robot back to them (there was no was I was going to give it to appliances direct as it had nothing to do with that company) Appliances direct still refused to budge! Again their rudeness, lack of support and compassion was something I had NEVER previously experienced from a retailer! Only this week after this saga going on for over a month did appliances direct back down, and that is only because the credit company told them they are breaching the law and must return the original retail product that I had purchased and paid for! I performed the software update, and whilst the problem is not completely sorted it is better at the cleaning than it previously was. IRobot are continuing to offer me additional support to deal with the problem and I can not stress enough how excellent IRobots customer support is. In a nut shell if you are going to buy this product, my advice would be to buy direct from IROBOT. DO NOT BUY ANYTHING FROM APPLIANCES DIRECT.. Once they have your money they are not interested and will offer you no support or assistance if you experience any problems. You have been warned! Anyone who purchases anything from this company is mad! Get the scooba - yes.. Just be aware it's not perfect even with the software update Buy it from this seller? NO! Please trust me Appliances direct in my opinion should not be trading! They are bullies and do not care about their customers at all!!!!